My Expedition COVID-19 safety policy

The health and safety of our clients, expedition team members and the communities through which we travel, is of utmost priority. We have implemented enhanced procedures in response to the COVID-19 pandemic so that you can travel on our expeditions and tours with confidence that our personnel and fellow travellers will be fully vaccinated or otherwise complying with our COVID-19 safety protocols.

We are pleased to share with you the following COVID-19 safety protocols that we have put in place to comply with the COVID-19 safety protocols required by the Australian Federal Government and any other state or territory, or Aboriginal community, through which our expeditions may travel. The activities encompassed by the expedition may be subject to legal directions issued by the Chief Health Officer (CHO) of any state or territory or regulations or orders issued by the Health Department of the Australian Federal Government or any other state or territory.

Please note that COVID-19 Safety requirements of governments and Aboriginal communities may change at short notice to address emergency situations. We reserve the right to change our COVID-19 safety policy at any time to meet changed COVID-19 Safety requirements of governments and Aboriginal communities and to change the route of any of our expeditions to ensure we avoid Aboriginal communities and any other places that are closed or have access restrictions in place.

If there is any conflict between this My Expedition COVID-19 safety policy and the COVID-19 Safety requirements of governments and Aboriginal communities, then the latter requirements will supersede this My Expedition COVID-19 safety policy to the extent there is any conflict.

This My Expedition COVID-19 safety policy applies to every person who is booked to participate in one of our expeditions (referred to as a “client(s)”, “person” or “you”).

Government mandated vaccination requirements:

Vaccination certificates: for travel from 1 January 2022, clients booked on any of our expeditions are required to be up to date with COVID-19 vaccines approved for use by the Therapeutic Goods Administration (TGA), Commonwealth Department of Health; and “up to date” means having completed a course, including a mixed dose course, of TGA approved or recognised vaccines (include any booster vaccinations) as directed by any state or territory government regulations or orders issued by the Health Department of the Australian Federal Government.

Proof of COVID-19 vaccination: you must provide proof that you are fully vaccinated (and for any other clients for whom you are booking) to our booking personal within 7 days of making a booking, and at the latest 7 days prior to an expedition departure date when final payment is due.

Medical exemptions from vaccination: Clients and My Expedition personnel with a contraindication to any COVID vaccines may receive an exemption from the requirement to be fully vaccinated, provided we are shown:

  • a certificate issued by the Commonwealth that certifies that the person has a permanent or temporary contraindication to all TGA approved COVID-19 vaccines: and
  • proof that the person has recorded a negative PCR (Polymerase Chain Reaction) test or RAT (Rapid Antigen Test) test no more than 72 hours prior to the time of departure of your expedition.

Proof of PCR test results: on request, you will show our personnel your PCR test results, including in the form of any email or SMS message of the result of your PCR test.

Proof of RAT test results: on request, you will show our personnel your RAT test results, and you confirm the RAT test has been carried out by you no more than 72 hours prior to the time of departure of your expedition.

Wearing of face masks:

When required by governments or Aboriginal communities, you must comply with directions as to the wearing of face masks.

Contact tracing and your personal information: we collect personal information of clients through various methods including booking details, the completion of waivers, and the use of any check in apps as required by governments or Aboriginal communities.

Collection of personal information: Personal information that we collect and store is subject to our Privacy Policy in our terms and conditions of the use of our services, and your personal information may be disclosed to authorised officers of government departments and agencies for the purposes of contact tracing in relation to the management of COVID-19 infections. We will only keep your personal information in relation to your vaccination status for the period of time that any legal directive issued by governments or Aboriginal communities requires us to retain your personal information regarding your vaccination status.

Personal information that is collected and stored in any check in app is subject to the relevant privacy policy of the government department or agency that operates such apps.

Exclusion from expeditions if you are not fully vaccinated or medically exempt from vaccination: after 1 January 2022, clients who are not fully vaccinated or have not been granted a medical exemption, are not able to travel with us until government regulations are changed. If you have made a booking with us, but you are unable to meet these COVID-19 safety protocols you must contact our booking personnel a minimum of 7 days prior to the departure of your expedition to organise a future travel credit or the cancellation and refund of expedition fees that you have paid, in accordance with our cancellation policy.

Please note that clients who are unable to show proof prior to commencing your expedition, that you are fully vaccinated against COVID-19 or show proof of your vaccine exemption certificate, will not be permitted to join the expedition and will not be refunded expedition fees or recover any disruption costs resulting from you not being able to complete the expedition.

Cancellations due to COVID-19: Please email us at hello@myexpedition.com.au if the closure of any state or territory borders, as result of a COVID-19 lockdown, prevents you and any other people for whom you book, from reaching the start point of the expedition.

Prior to the date that full payment for the Expedition or tour package is due (which is 30 days prior to the start date of the Experience or tour package), our refund policy set out in the My Expedition Booking Terms applies when a booking is cancelled because (a) Commonwealth or a state or territory mandate travel restrictions on the client(s), the client’s suburb, local government area or state or territory; or (b) the client(s) contracts COVID-19.

If the client(s) is unable to attend, because of a government mandate related to COVID-19 or the client(s) contract COVID-19, within the 30 days prior to the start date of the Experience or tour package, then we will:

  • Offer to rebook on a later Expedition or tour package, if no funds have been forwarded to a third party (e.g., accommodation payment) or the third party offers a full refund of such payments; or
  • Offer a refund:
    • less an administrative fee as set out in My Expeditions Booking Terms, and
    • less any funds forwarded to a third party expedition service provider (e.g., accommodation payment) unless the third party offers a full or pro-rated refund.

You must be COVID free on departure of your expedition

Clients with any symptoms of COVID-19 prior to travel will be requested not to travel. We will implement COVID safety protocols when clients or our personnel become unwell during an expedition, including separating infected clients and close contacts in their vehicles when travelling, and arranging return from remote locations so that appropriate medical treatment can be provided.

What My Expedition is doing to ensure your safety:

We have appointed a COVID Safety Supervisor to facilitate the implementation of our COVID-19 Safety Plan during the expeditions and to maintain compliance with any government or Aboriginal community directions.

Training of My Expedition personnel

We train our personnel in COVID safety and our personnel will be required to inform us of any signs of illness and they will, if unwell, limit their interaction with clients. We will support our personnel, including if it is necessary for our personnel to be returned from remote locations to receive appropriate medical treatment.  Once an expedition has commenced, we will manage any outbreaks of COVID-19 among our clients or My Expedition personnel, including making appropriate arrangements for the replacement of My Expedition personnel, when that can be organised from a remote location.

Maintaining high standards of hygiene during expeditions

We train our personnel to maintain high standards of cleaning, sanitising and hygiene practices including using approved cleaning, disinfectant and sanitisation products to maintain hygiene in vehicles used on expeditions and in kitchens, dining areas and other places that we use during an expedition.  The responsibility for maintaining high standards of cleaning, sanitising and hygiene practices is a shared responsibility so that clients and our personnel are each responsible for applying the protocols for regular high standards of cleaning, sanitising and hygiene during an expedition, including adopting safe distancing from other people, using hand sanitisers regularly, and wearing face mask where appropriate or required under this and any other COVID safety policy.

The responsibility for maintaining high standards of cleaning, sanitising and hygiene practices is also shared with businesses and service providers from time to time during an expedition. Clients and our personnel must comply with the COVID-19 safety policies of any businesses and service providers during an expedition.

My Expedition has qualified under the following COVID-19 safety schemes:

  • The Australian Tourism Industry Council (ATIC) Quality Tourism Framework module so that as a New South Wales based business we can identify and promote ourselves as a “Covid Vaxx Practicing Business”.

This My Expedition COVID-19 safety policy is published on 03 March 2022 and may be subject to changes from time to time.